COVID-19 Update
Destination Toronto is working closely with the City of Toronto, Provincial and Federal and other industry partners to actively monitor COVID-19 and the impact on our destination and the visitor economy.
The situation is changing hourly and our industry is having to adjust and adapt as the situation and risk factors evolve.
We stand alongside all of our industry colleagues during what we know is a challenging time.
Health and safety is a top priority for all of us – businesses, government and the public. We encourage partners to make informed decisions about their own policies and procedures.
Below are resources you can use to aide that discussion.
COVID-19 Resources:
Toronto Public Health Government of Ontario Government of Canada World Health Organization Toronto Pearson International Airport Government of Canada – COVID-19 – Being Prepared Government of Canada – Risk-informed decision-making for mass gatherings during COVID-19 global outbreak CDC- Mass Gatherings Events Industry Council
Travel Advisories:
Government of Canada Travel Advice and Advisories U.S. Centre for Disease Control and Prevention Travel Advisories World Health Organization travel advice
ADVOCACY AND BUSINESS RESOURCES
Tourism Industry Association of Ontario: TIAO resource page Sign up for email updates Follow and share TIAO’s social feeds
Tourism Industry Association of Canada: TIAC COVID-19 website Sign up for email updates Follow and share TIAC’s social feed
Greater Toronto Hotel Association: GTHA COVID-19 website Hotel and lodging advocacy efforts
Hotel Association of Canada: Resource page
Ontario Restaurant Hotel and Motel Association (ORMA): Dedicated COVID-19 resource website
Restaurants Canada: COVID-19 resources for foodservice operators
ILEA: Resources and webinars
Events Council: COVID-19 resource page
Government of Canada: Resources for Businesses Work-Sharing for employers experiencing a downturn
City of Toronto: Economic Support and Recovery
The Government of Ontario business support line – 1-888-444-3659
Google Small Business Hub Google has launched the Google Small Business Hub, aimed to help small businesses navigate through uncertainty. It includes resources for: communicating with customers, communicating with employees, working remotely, and modifying advertising (if necessary).
Business Development Bank of Canada: Business continuity plan Support for Entrepreneurs
Destination Toronto COVID-19 WEBINARS
August 18, 2020 EDGE EVENTS: Marketing Now – Building Confidence The global pandemic has reset the rules when it comes to how businesses are approaching their marketing and communication efforts. Join Destination Toronto and a panel of industry experts discussing the latest trends and insights into visitor and resident sentiment, as well as how businesses can adapt their marketing and communications in response to the evolving needs and expectations of customers and delegates. PLUS Destination Toronto will also share an overview of our upcoming marketing campaigns geared towards locals and drive-market visitors and outline.
Presenters and panelists include: Jon Mamela, EVP Marketing and CMO, Destination Toronto Oliver Martin, Partner, Twenty31 Consulting Inc. James Sauter, Partner, Rove Marketing Katie Grey, Strategic Communications Manager, Toronto Zoo Steven Hellmen, Founder, The Foodies Group Juliano Lissoni, Managing Director Canada, MCI
View the research slides View the archived discussion
July 16, 2020 EDGE EVENTS: The Path to Reopening Reshaping the Guest Experience COVID-19 has fundamentally changed the way we interact with each other and with the world around us. As businesses start to open, the hospitality and tourism industry must now adapt to this reality in a new “hands-off” era. It’s more important than ever to think about how you need to adapt and incorporate new health and safety guidelines, while providing a positive guest and delegate experience with long-term profitability.
Presentation Janet Sellery, Sellery Health + Safety
Panel Discussion: Vito Curalli, Hilton Hotels Lisa Clements, AGO David Hopkins, The Fifteen Group Mike Bartlett, MLSE Ron Pellerine, Metro Toronto Convention Centre Terrence Eta, Toronto Bicycle Tours
View the archived discussion.
June 24, 2020 EDGE EVENTS: Path to Reopening Reengaging Staff and Associates As businesses prepare to bring employees back to work, companies are facing new challenges as a result of COVID-19. Many need clarity in understanding how to proceed and maintain the health and safety of workers. On June 24 Destination Toronto hosted a discussion with three guests speakers on how to best return to the workplace and navigate the new landscape addressing legal responsibilities, labour issues, safety protocols, HR strategies, and privacy concerns.
Panelists: Stuart Rudner, Employment Lawyer, Founder, Rudner Law Adam Morrison, President and CEO, OTEC Philip Mondor, President and CEO, Tourism HR CANADA
View the archived discussion.
May 4, 2020 Destination Toronto and Sussex Strategy Group #2 Governments at all levels continue to introduce new support measures to assist with relief and recovery, providing opportunities for businesses in the tourism and hospitality sector. A discussion on the latest support, including the wage subsidy, rent relief, and specific sectoral measures geared for your business.
View the archived discussion on which support is relevant for your business and how you can access it. Download Presentation
April 9 Destination Toronto and Sussex Strategy Group Now more than ever, our industry is in need of support. With the government response unfolding rapidly, it can be a challenge to decipher what support is pertinent to your business from each level of government and what businesses need to do to access those benefits.
View the archived discussion on which support is relevant for your business and how you can access it. Download Presentation
Destination Toronto UPDATES
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Click below to read the most recent email update.
September 4 1. New insights from Canadian meeting planners 2. Submit your event to Destination Toronto’s Calendar of Events 3. Apply for the WTTC Safe Travel Stamp 4. Ontario extends support for employers and employees affected by COVID-19
August 28 1. Ontario expands indoor capacity for meetings and events 2. Destination Toronto collaborations continue 3. Restaurants can now apply for capacity exemption 4. Restrictions ease for collecting dining information
August 21 1. Marketing during recovery – 5 things to know 2. Collaborate with Destination Toronto 3. City of Toronto invests in live music 4. Toronto now accepting request for capacity exemptions 5. CERB, state of emergency extended
August 7 1. Minister announces funding for tourism 2. New date: EDGE Event webinar 3. Destination Toronto collaborations continue 4. CERB to be transitioned to EI
July 31 1. Stage 3 starts today 2. Register for the next Path to Reopening webinar 3. CMF emergency support deadline
July 24 1. Join Air Canada and discover what it’s like to fly in 2020 2. This week’s Destination Toronto collaborations 3. Save-the-date for the next EDGE Event 4. City of Toronto business support resources 5. CEWS extended
July 17 1. Reopening resources in advance of Stage 3 2. Toronto announced as NHL Hub City 3. Reminder: Register patio today 4. Collaborate with Destination Toronto 5. TIAO Survey 7 6. US Border remains closed until Aug 21
July 10 1. To Go Toronto introduces patio dining options 2. Destination Toronto Instagram collaborations 3. Register for the next EDGE event 4. TIAC advocacy survey 5. Canadian Heritage releases cultural funding
July 3 1. CaféTO launches in the city 2. Masks made mandatory indoors in Toronto 3. EDGE Event invite 4. Foreign travel ban extended
June 26 1. Minister MacLeod makes formal funding announcement 2. Toronto opens as part of Stage 2 across Ontario 3. EDGE Event Recap: Reengaging Staff and Associates 4. What’s open in Toronto right now guide 5. CafeTO accepting applications
June 19 1. Register for the next Destination Toronto webinar 2. Collision from Home next week 3. Federal update 4. Canada’s best restaurants and bars released
June 12 1. Announcing our new name – Destination Toronto 2. Recapping the AGM 3. New EDGE Event Series announced 4. City of Toronto recovery survey 5. TIAO Survey 6.0 6. Ontario.Live now accepting applications 7. Ontario enters Stage 2
June 5 1. Federal government invests in tourism recovery efforts 2. #HospitalityStrong initiative returns Monday 3. Reminder: Destination Toronto’s Virtual AGM next week 4. World Travel & Tourism Council Protocols 5. City to allow bars and restaurant patio expansion
May 22, 2020 1. Support Tourism Week 2. To Go Toronto gains traction 3. Canadian government expands worker and business support 4. Applications open Monday for commercial rent assistance program 5. Ontario extends emergency orders 6. U.S. border remains closed for 30 more days
May 15, 2020 1. TIAO survey 5.0 now open 2. Ontario to begin opening economy 3. Reminder: Save-the-date for our AGM 4. FedDev Ontario now accepting applications 5. Wage subsidy extended until end of August
May 8, 2020 1. #HospitalityStrong campaign returns this Monday 2. Federal government announces arts, culture, heritage and sport funding 3. Recapping our 2nd government support webinar 4. Retail stores allowed to operate curbside starting Monday 5. Upcoming webinar for tourism workplace safety 6. Federal wage subsidy extended
May 1, 2020
1. Special message from Destination Toronto Board of Directors
2. Register for our next webinar today
3. Ontario releases guiding principles for reopening
4. Sectoral health and safety guidelines released
5. TIAO offers complimentary membership
April 24, 2020 1. Rent relief program announced 2. TIAO survey now open 3. City launches BusinessTO Support Centre 4. Destination Toronto launches At Home with Toronto 5. To Go Toronto hits 10,000 restaurant referrals
April 17, 2020 1. To Go Toronto launches across the city 2. Toronto is #HospitalityStrong 3. Government action this week
April 9, 2020
1. Join #HospitalityStrong
2. Introducing To Go Toronto
3. Destination Toronto webinar
4. New government COVID-19 action
April 3, 2020 1. A note from Scott Beck 2. Reminder: Complete the new TIAO survey 3. Federal support for businesses and employees update 4. New public measures to combat COVID-19
March 27, 2020 1. New COVID-19 government action 2. New business resources and advocacy 3. New Destination Toronto developments
March 20 2020 1. TIAO industry survey2. Industry support
3. What you can do now 4. What Destination Toronto is doing